Data Rights & Deletion Request
Table of contents
1. General
1.1 At Infloq, we believe you should have complete control over your personal data. This page outlines your data rights and provides clear instructions on how to exercise them.
1.2 Whether you're a brand, creator, or agency on our platform, you have comprehensive rights regarding your personal information under GDPR, Indian data protection laws, and other applicable privacy regulations.
1.3 AISOLO Technologies Private Limited [CIN: U62099MH2023PTC403351] is committed to respecting your privacy rights across all platform components including web application, Chrome extension, mobile apps, and community features.
2. Right to Access
2.1 You have the right to know what personal data we have about you and how we use it.
2.2 What You Can Access
- • All personal information stored in your account
- • Campaign history and workflow data
- • Creator collaboration and approval records
- • Payment and financial information
- • Platform usage and analytics data
- • Communication records and messages
- • Chrome extension activity data
- • Mobile app usage information
2.3 How to Access Your Data
- • Log into your Infloq account and visit your profile dashboard
- • Download your data directly from the platform
- • For data export requests, email us at support@infloq.com
- • Data export requests can take up to 60 days to process
4. Right to Erasure (Data Deletion)
4.1 You have the right to request complete deletion of your personal data from our platform.
4.2 Automatic Data Deletion
Most data is automatically deleted after 45 days. Campaign content is processed, not permanently stored. We maintain minimal data storage as part of our privacy-first approach.
4.3 On-Demand Deletion Coverage
- • User Details: Personal profile information and account details
- • Contact Information: Communication preferences and contact data
- • Campaign Records: Workflow history and approval data
- • Messages: Communication records and platform messages
- • Chrome Extension Data: Browser-based verification and analytics data
- • Mobile App Data: Device-specific information and preferences
4.4 Third-Party Data Storage
Payment Data: We use trusted payment processors for financial transactions. AI Services: We work with AI providers for platform features. Other Services: All other third-party service data gets deleted as per your request. Note: Payment data follows legal retention requirements.
4.5 How to Request Data Deletion
Send an email to: support@infloq.com
Subject: "Data Deletion Request - [Your Account Email]"
Include your account email and reason for deletion (optional)
4.6 Deletion Timeline
Data deletion requests are processed within a reasonable time, but not more than 14 working days from the date we receive your request at support@infloq.com.
- • Account deactivation: Immediate upon request
- • Data deletion processing: Within 14 working days (excluding legally required financial data retention)
- • Third-party service data removal: Processed within 14 working days where possible
5. Right to Data Portability
5.1 You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
5.2 How to Request Data Export
Send an email to: support@infloq.com
Subject: "Data Export Request - [Your Account Email]"
Include your account email and specify the data categories you wish to export
5.3 Export Timeline
Data export requests can take up to 60 days to process, depending on the volume and complexity of data requested.
5.4 Export Formats
- • JSON format for machine-readable data
- • CSV format for spreadsheet applications
- • PDF format for human-readable reports
8. Data Categories We Collect
| Data Category | Examples | Retention Period |
|---|---|---|
| Account Information | Name, email, profile details, preferences | 45 days after account deletion |
| Campaign Data | Workflows, approvals, content submissions | 45 days after account deletion |
| Social Media Data | Platform handles, verification data, analytics | 45 days after account deletion |
| Payment Information | Credit purchases, creator payments, billing | 7 years (legal requirement) |
| Chrome Extension Data | Website verification, creator analytics | 45 days after account deletion |
| Mobile App Data | Device info, push preferences, usage | 45 days after account deletion |
9. Contact Information
9.1 For all data rights requests and questions:
Email: support@infloq.com
Legal matters: legal@infloq.com
Data Deletion: Processed within 14 working days
Data Export: Can take up to 60 days to process
Company: AISOLO Technologies Private Limited
CIN: U62099MH2023PTC403351
Address: 1003, Kamdhenu Commerz, Sector 14, Kharghar 410210, Mumbai, India
10. Related Policies
10.1 For additional information, please refer to:
- • Privacy Policy - Comprehensive information about how we collect, use, and protect your personal data
- • Terms of Service - Legal terms governing your use of the Infloq platform and services
- • GDPR Compliance - Information about our GDPR compliance efforts and your rights as an EU resident
- • Caution Notice - Important fraud warning and information about protecting yourself from scams
11. Exercise Your Data Rights
11.1 To exercise any of your data rights, email us at support@infloq.com with the following information:
- 1. Email: support@infloq.com
- 2. Subject: "Data Rights Request - [Type of Request]"
- 3. Include: Your account email and specific request details
- 4. Data Deletion: Processed within 14 working days
- 5. Data Export: Can take up to 60 days to process